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Help desk

Help desk & support SLAs

Internal ticketing with queues, routing and breach alerts — instead of Jira.

Book a demovs. Jira

What you get

Replaces Jira / Zendesk

Tickets with reference numbers, comments and assignees

Categories, departments and routing to the right team

SLA due dates with automatic breach detection

Email and push notifications to assignees and department leads

It’s one module, not one app. Help desk & support SLAs shares the same data as scheduling, HR, payroll and the command center — so nothing has to be re-entered or synced across tools.

Works with the rest of the platform

Scheduling & auto-fill

Build coverage in minutes, not spreadsheets — with labor cost in view.

Guard tours & checkpoints

Verifiable patrols with NFC, QR, GPS and photo proof — on any phone.

Incident reporting & templates

Custom report forms, escalation and SLAs — identical on web and mobile.

See all features

See your whole operation in one platform

Book a 20-minute demo and we’ll map your current stack onto Teaminix — live.

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The all-in-one security operations platform.

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Built for security companies that are tired of juggling six tools.